EverElder

Support

We’re here to help

Every message is read by a person who knows the product. Most questions get a reply within one business day.

Email support

support@everelder.org

The fastest way to reach us for any question about your plan, account, or workspace.

Response time

Within one business day, Monday–Friday. Priority support on the Family Plus and Professional plans.

Security concerns

security@everelder.org

Vulnerability reports and security questions go straight to the people who can act on them.

What we help with

Pick the lane, get the right person

Choosing a topic in the form routes your request to whoever can resolve it fastest.

Billing & subscriptions

Plan changes, invoices, refunds, and cancellations. Cancelling is always self-serve in Settings → Billing; we can also help by email.

Subscription policy

Technical help

Something not working as expected — sign-in trouble, pages not loading, or a feature behaving oddly. Include what you tried and we’ll dig in.

Help center

Account access

Locked out, lost email access, or need to transfer workspace ownership. We verify identity carefully before making account changes.

Account articles

Privacy requests

Export your data, delete your account, or ask how your family’s information is handled. Privacy requests get priority handling.

Privacy policy

Send a request

Tell us what’s going on

Include your account email and, for billing questions, the workspace name — it helps us resolve things in one reply.

Prefer to help yourself first?

The help center covers the most common questions about getting started, plans, members, and documents.

Browse the help center

We reply here — double-check for typos.

Please don’t include passwords or payment details.

This is a demonstration workspace — submissions are not transmitted or stored. In the live product, every message gets a human reply within one business day.